Installation and User Guides
All-In-One E-Sticker Installation and User Guide (PC Version) All-In-One E-Sticker Installation and User Guide (Mac Version)
Free E-Sticker Installation and User Guide (PC Version) Free E-Sticker Installation and User Guide (Mac Version)
E-Sticker Pack Installation and User Guide (PC Only) Single E-Sticker Installation and User Guide (PC Only)
I did not receive an email with the product links after purchasing the E-Sticker
If you do not receive an email with the product download link after purchasing your E-Sticker you might be running into one of the following problems:
- The product download email has been filtered to your Junk or Spam folder. Please check these first.
- The product download email is automatically sent to the email you entered upon purchasing your E-Sticker. If you purchased with a personal gmail or hotmail account (as some people do when they choose to use PayPal for their payment method), the product download email will go to that personal email account.
- Your anti-virus program is stopping the product email from coming through. Please fill our our contact form or shoot us an email (orders@exhibitsticker.com) and we can make arrangements to send the files to you using an alternate method.
I cannot install the E-Sticker
In some cases, your anti-virus scanner might interfere with the installation process. Please try disabling or pausing your anti-virus program and installing again.
No Add-On Toolbar
Select the Tools menu to see if you have the Add-On Tools menu under the Protection menu item. If not, click on the small icon directly under the Comment tab and check the Add-On Tools selection toward the bottom of the pop-up menu. Once you do that you should see the Add-On Tools menu that is now available. Your E-Sticker Properties dialog boxes are accessible within this the Add-On Tools Menu.
Click image below to watch a short video tutorial:
I can see my stamp but I don't know how to set the properties
Trying to place an E-Sticker but the sticker is greyed out
If Comments have been disabled, you can do one of three things:
- If printing has not been disabled, you can print the file and re-scan the document as a new PDF
- Ask for an unprotected version from the originator of the PDF (which may or may not be an option)
- If you can’t re-print the file or get the originator to give you an unsecured file, as a last resort, you can use a third party program to unlock the PDF. You can Google “Remove PDF Security” and you will see several options available.
The manual feature is not working on my E-Sticker
PDF/A compliant documents
For Adobe Acrobat 9.0 – Turning off PDF/A view mode:
Select Edit > Preferences Select Documents (half way down list) Go to PDF/A view mode section Choose: Never’
For Adobe Acrobat X & XI – Turning off PDF/A view mode:
Select Edit > Preferences Select Documents (2nd on the list) Go to PDF/A view mode section Choose: Never
NOTE: YOU MUST FLATTEN YOUR DOCUMENT before you will be able to create a PDF/A compliant document. See our information about Flattening here: How to Flatten your PDF documents and why it’s important.